Terms of service
Stellar&Co- Residential Terms of Business June 2026
RESIDENTIAL CLIENT TERMS OF BUSINESS
These Terms of Business govern all interior design services provided by Stellar Interiors Ltd. Please read them
carefully. By making payment or signing below, you confirm your acceptance.
Section 1. Parties , Interpretation and Entire Agreement
1.1 These Terms of Business ("Terms") apply to all interior design services provided by Stellar Interiors Ltd
(Company No. 07527362, VAT No. 362823200), trading as Stellar & Co and Stellar Editions ("we"
,
"us"
,
"our").
1.2 The client ("you"
,
"your") is the individual or individuals named in the design proposal, invoice, or
acceptance documentation.
1.3 These Terms, together with the agreed written proposal and brief, any variations confirmed in writing by
us, and all invoices issued by us, constitute the entire agreement between the parties ("Agreement")
and supersede all prior discussions, correspondence or representations.
1.4 No variation to this Agreement shall be effective unless agreed in writing by us.
1.5 You acknowledge that no reliance has been placed on any verbal statements, representations or
assurances not expressly set out in this Agreement.
1.6 Headings are for convenience only and do not affect interpretation.
Section 2. Scope And Nature Of Services
2.1 We provide interior design services only. This may include concept design, spatial planning, finishes,
furnishings, furniture layouts, decorative schemes, specifications and aesthetic coordination ("Design
Services").
2.2 Our services expressly exclude: architectural services; structural, mechanical, electrical or engineering
design; project management, construction management or site supervision; statutory approvals,
building control or planning advice; and any form of technical design responsibility or contractor quality
control.
2.3 All drawings, layouts, visuals, schedules and specifications produced by us are indicative and illustrative
only, represent design intent and aesthetic recommendation, and must not be relied upon for
construction, manufacture or installation without verification by suitably qualified professionals.
2.4 You acknowledge and agree that our work is not a substitute for professional advice from architects,
engineers, surveyors or certified trades, and that it is your responsibility to appoint suitably qualified
professionals to assess feasibility, compliance and safety.
2.5 We strongly recommend that you consult your appointed contractor and, where appropriate, a
structural engineer or other qualified professional prior to implementation, and ensure that all works
comply with applicable laws, regulations and industry standards. We accept no responsibility for the
structural integrity, safety or regulatory compliance of works.
2.6 Our services are bespoke and provided in accordance with your agreed design brief. Any significant
change to the brief, scope or design direction shall constitute a new instruction and incur additional
fees.
2.7 Procurement and Purchasing. Where agreed in writing, we may procure furniture, fixtures, fittings or
other goods on your behalf. In doing so, we act solely as a purchasing agent for you and not as aStellar&Co- Residential Terms of Business June 2026
supplier, manufacturer, contractor, Principal Contractor or Principal Designer. All goods are sourced
from third-party suppliers. We shall not be liable for delays, defects, shortages, or failures caused by
such suppliers, manufacturers or delivery providers. Title to goods shall pass to you upon full payment.
All product warranties are provided solely by the original manufacturer or supplier.
2.8 Construction (Design and Management) Regulations (CDM). We do not act as "Principal Designer" or
"Principal Contractor" as defined under the Construction (Design and Management) Regulations 2015
unless expressly agreed in writing. You acknowledge that you are responsible for appointing all required
duty holders under CDM and ensuring compliance with all health and safety obligations.
2.9 Installation and Contractor Responsibility. All contractors, tradespersons and installers are
independent of us. We are not responsible for the quality, safety, performance or compliance of any
installation or construction works. Any defects, failures or issues arising from workmanship, installation
or site execution must be addressed directly with the relevant contractor.
2.10 Electrical and Plumbing Works. We specify design intent and product selection only. All electrical and
plumbing works must be carried out by appropriately qualified and certified professionals. We accept
no responsibility for electrical faults, plumbing failures, or issues arising from the installation or
connection of any specified items.
2.11 Product Liability. We are not responsible for faults, defects, performance issues or suitability of
products once installed. All such matters are subject to manufacturer warranties. Our responsibility is
limited to reasonable specification based on information available at the time of design.
2.12 Confidentiality of Suppliers. Our supplier relationships, pricing structures and sourcing information are
proprietary and confidential. You agree not to request, obtain, use or disclose such information or
contact suppliers directly without our prior written consent.
Section 3. Design Brief , Reliance And Client Information
3.1 Our Design Services are based on information provided by you, visual observation of the site, and
assumptions reasonably made from available information.
3.2 We do not undertake intrusive surveys, site investigations or verification of existing conditions,
dimensions or tolerances, structural capacity, or concealed services.
3.3 You warrant that all information you provide is accurate, complete and up to date. We accept no liability
for errors, delays or additional costs arising from inaccurate, incomplete or misleading information.
Section 4. Fees, Estimates And Payments
4.1 Fees shall be paid strictly in accordance with our proposal and invoices. No work shall commence and
no drawings, specifications or documents shall be released until cleared funds are received.
4.2 All fees are exclusive of VAT. VAT at the applicable rate will be charged in addition and shown separately
on invoices.
4.3 Any estimate of cost, timing or provisional sum is indicative only and does not constitute a binding
quotation or guarantee.
4.4 Any material change to the agreed brief, scope or design direction shall constitute a new instruction
and may be charged as additional services.
4.5 Travel time, liaison time, reasonable expenses and other disbursements shall be charged as outlined in
our proposal or, where not specified, at cost.Stellar&Co- Residential Terms of Business June 2026
4.6 Where we procure goods or services on your behalf, you acknowledge that our charges may include
purchasing or procurement fees, supplier mark-ups, transport and delivery costs, installation
coordination, storage and handling costs, administration charges, and any other costs reasonably
incurred in sourcing and coordinating such goods or services.
4.7 Payment for goods and services procured on your behalf must be made in full before orders are placed.
Payment constitutes authority to proceed and acceptance of our proposal and these Terms.
4.8 Where you request work or services that fall outside the agreed scope, including additional meetings,
site visits, liaison, revisions, coordination, procurement assistance or administrative tasks not included
in the original proposal, such work shall be treated as additional services. Unless otherwise agreed in
writing, additional services shall be charged at our standard hourly rate of £95 per hour plus VAT,
together with any associated disbursements. We will use reasonable endeavours to notify you where
work is likely to fall outside scope; however, instructions given by you and acted upon by us shall
constitute acceptance of such additional charges.
4.9 Invoices must be paid within five calendar days of the invoice date or by the date specified on the
invoice. Late payments may attract interest at 3% above the Bank of England base rate and may result
in the suspension of services.
4.10 Where invoices include purchases not in GBP , we will apply the current published bank exchange rate
and include any associated transaction charges.
Section 4A. Cancellation Fees And Schedule
4A.1 Where you cancel or withdraw from this Agreement after work has commenced, the following
cancellation terms apply:
-
-
-
-
Cancellation before any design work has commenced: deposit is refundable less any reasonable
administrative costs incurred;
Cancellation after design work has commenced but before procurement: deposit is
non-refundable; any additional work carried out beyond the deposit stage is chargeable at our
standard hourly rate;
Cancellation after procurement has commenced: all fees to date are payable in full, together with
any non-recoverable supplier costs, cancellation charges, restocking fees and other third-party
costs incurred on your behalf;
Cancellation after project completion or substantial completion: full fees are payable in all
circumstances.
4A.2 Our design fees are earned as work is carried out and are not conditional upon project completion. Fees
paid for completed stages are non-refundable.
4A.3 We will provide you with a written account of fees and costs incurred at the point of cancellation. Any
amounts outstanding beyond the deposit shall be invoiced and are payable within five calendar days.
Section 4B. Your Right To Cancel - ConsumersStellar&Co- Residential Terms of Business June 2026
4B.1 As a residential consumer client, you have the right under the Consumer Contracts (Information,
Cancellation and Additional Charges) Regulations 2013 to cancel this Agreement within 14 days of the
date on which it is entered into (the "cooling-off period"), without giving any reason.
4B.2 To exercise this right, you must notify us in writing within 14 days by email to contact
@stellareditions.co.uk and Liz@stellareditions.co.uk. We will acknowledge your cancellation promptly.
4B.3 If you request that we begin providing services during the cooling-off period and you subsequently
cancel within that period, you acknowledge that you will be liable to pay for the services provided up to
the point of cancellation, calculated on a pro-rata basis having regard to the full scope of services
agreed.
4B.4 Where goods have been ordered on your behalf during the cooling-off period at your express request,
those orders may not be cancellable and supplier cancellation terms will apply. You will remain liable
for any non-recoverable costs incurred.
4B.5 After the 14-day cooling-off period has expired, cancellation is subject to the terms set out in clause 4A
above.
Section 5. Procurement Of Goods And Implementation
5.1 Where we procure goods, furnishings, materials or services on your behalf, full payment of the invoiced
amount is required before any orders are placed. Payment constitutes authority for us to proceed with
procurement.
5.2 You acknowledge that many items specified for your project are bespoke, customised, made-to-order
or sourced from specialist suppliers. Once goods have been commissioned, ordered or placed with a
supplier, they may not be cancelled, returned or exchanged unless the supplier expressly agrees to do
so under their own terms and conditions.
5.3 Returns, cancellations or exchanges are only possible where the supplier accepts the return. Supplier
return periods, acceptance criteria, restocking charges and refusal of returns are entirely outside our
control. Our design and procurement fees remain payable in full in all circumstances.
5.4 Where a return is accepted by a supplier, you shall remain fully responsible for all associated costs,
including restocking fees, cancellation charges, return transport, handling, packaging, administration
time and any loss in value. Our design fees and procurement charges remain payable in full in all
circumstances.
5.5 Goods supplied may vary slightly from samples, visuals or digital representations due to natural material
variation, manufacturing processes, lighting conditions, screen calibration or supplier tolerances. Such
variations do not constitute defects or grounds for cancellation.
5.6 We shall not be liable for supplier delays, manufacturing defects, discontinued items, lead time changes
or shortages beyond our reasonable control. Where reasonably necessary, we reserve the right to
substitute items of similar quality and aesthetic intent.
5.7 Responsibility for goods transfers to you upon delivery to site, storage facility or installation, whichever
occurs first. You are responsible for ensuring that adequate insurance is in place to cover loss, theft or
damage thereafter.
5.8 Where goods are delivered to, handled by or stored with a third-party storage provider, logistics
company or white-glove inspection service, such services are provided under a direct contractual
arrangement between you and the relevant provider, regardless of whether we have assisted with
introductions, coordination or administration.Stellar&Co- Residential Terms of Business June 2026
5.9 Any storage, inspection, handling, inventory management, consolidation or delivery services provided
by a third party are outside our care, custody and control. We do not accept responsibility or liability
for loss, damage, delay, discrepancies or defects arising while goods are in third-party storage or
handling.
5.10 Any fees charged by third-party storage or white-glove providers are payable directly by you. Our
involvement in coordinating or facilitating such services does not transfer liability to us.
5.11 You acknowledge that any claims in relation to goods held by third-party storage providers must be
pursued directly with the relevant provider in accordance with their terms and conditions.
5.12 Where we propose, specify, schedule, sample, source, introduce or otherwise identify any goods,
materials, fixtures, fittings, furniture, finishes, equipment or products ("Specified Products") as part of
the Design Services, such Specified Products form part of our professional services and commercial
offering. If you, your contractor, or any third party subsequently purchase, supply, substitute or install
any Specified Products, or products identical or substantially similar to those specified by us, whether
directly or indirectly and whether or not we are instructed to place the order, we shall be entitled to
charge a procurement and handling fee in accordance with our proposal or, where no rate has been
agreed, at a reasonable market rate of no less than 20% of the RRP . This entitlement applies
irrespective of the procurement route used, is not avoidable by purchasing through alternative
suppliers, and shall survive suspension, termination or completion of our services.
Section 6. Samples , Finishes And Measurements
6.1 Samples, swatches and finishes are indicative only. Natural materials, including wood, stone, fabric and
leather, inherently vary in colour, grain, texture and pattern.
6.2 Digital representations may differ from physical products due to screen calibration, lighting conditions
and production methods.
6.3 All dimensions provided are approximate and subject to reasonable industry tolerances. Contractors
must verify all measurements on site prior to manufacture or installation.
6.4 Variations within industry-accepted tolerances shall not constitute a defect or breach of contract.
Section 7. Client Responsibilities
7.1 You agree to maintain appropriate insurance for the property, its contents, the works and all third-party
contractors engaged on the project.
7.2 You accept responsibility for all goods once delivered to site or installed, including their protection from
damage, theft or interference by other trades.
7.3 You agree to provide timely decisions, approvals and instructions as required for the proper
performance of our services. We are not liable for delays, additional costs or consequences arising from
late or withheld decisions.
7.4 You are responsible for obtaining all planning permissions, building control approvals and statutory
consents required for the project.
7.5 You shall ensure that we and all appointed contractors have safe, lawful and reasonable access to the
site.
7.6 Unless otherwise agreed in writing, you are responsible for waste, refuse and packaging disposal arising
from the works.Stellar&Co- Residential Terms of Business June 2026
Section 8. Third Party Contractors and Suppliers
8.1 All contractors, trades, consultants and suppliers are engaged directly by you unless expressly agreed
otherwise in writing.
8.2 Any liaison or coordination we provide in relation to third parties is limited to design coordination only
and does not constitute construction supervision, technical sign-off, workmanship approval or
compliance certification.
8.3 We accept no responsibility for the acts, omissions or defaults of third parties, including workmanship
quality, regulatory compliance, delays, cost overruns or defects.
8.4 All warranties, guarantees and remedies in respect of third-party goods and services are solely between
you and the relevant supplier or contractor.
8.5 Where we introduce you to contractors or other service providers, we may receive an introduction fee,
commission or other payment from those parties, the amount of which will be dependent on the size
or value of the project. The introduction fee is paid by the contractor or supplier, not by you. Our role in
making introductions is strictly limited to connecting you with third-party contractors or service
providers. We do not supervise, manage or guarantee any aspect of their work, including quality,
timeliness, compliance or suitability for your project. All contractual and legal responsibility for services
provided by third-party contractors rests solely with you and the contractor or service provider.
Section 9. Health And Safety , CDM Regulations and Working Hours
9.1 We are not the Principal Designer, Principal Contractor, employer or site manager for the purposes of
the Construction (Design and Management) Regulations 2015 or for any other health and safety
obligations.
9.2 Third-Party Workers and Contractors. Any contractors, tradespersons or workers that we introduce,
recommend or request to attend the site are engaged by you or their own employer. We do not
supervise, manage, control or direct their work. Responsibility for health, safety, site management,
regulatory compliance and insurance rests solely with you, your appointed contractors and the
employer of any worker attending the site.
9.3 Workers Facilitated by Us. In some cases, we may facilitate payment to a third-party contractor or
tradesperson for services approved by you. Payment facilitated by us does not create any employment,
supervisory or managerial relationship with that worker. The contractor remains fully responsible for
their own health, safety, insurance, compliance and work quality. All legal and regulatory obligations
remain with the contractor and/or yourself as the site owner.
9.4 Client Indemnity for Third-Party Workers. You agree to indemnify and hold us harmless from any
claims, losses, liabilities, damages, costs or expenses (including legal and professional fees) arising
from: (a) any accident, injury, illness or loss sustained by any third-party worker, contractor or
tradesperson attending or performing work at the site, whether introduced, recommended or
facilitated by us; (b) any acts, omissions or defaults of such third-party workers; and (c) any breach of
health and safety, statutory or regulatory obligations by you or your appointed contractors. This
indemnity applies even where we facilitate payment to a worker. It does not cover claims arising
directly from our proven negligence or wilful misconduct.Stellar&Co- Residential Terms of Business June 2026
9.5 Site Insurance and Compliance. You agree to maintain adequate insurance covering the property, its
contents, the works and any third-party contractors or workers attending the site. We strongly
recommend verifying that all contractors hold appropriate public liability and employer's liability
insurance.
9.6 Working Hours. Our standard working hours are Monday to Friday, 9:00am to 4:00pm, excluding bank
and public holidays. Requests for communication or attendance outside these hours are at our
discretion and may be subject to additional charges.
Section 10. Intellectual Property Rights
10.1 All intellectual property rights, including copyright, in all designs, drawings, specifications, visuals,
concepts, schedules and related materials produced by us remain our property unless otherwise
agreed in writing.
10.2 Upon full payment of all fees due, you are granted a limited, non-exclusive, non-transferable licence to
use the designs and related materials solely for the specific project and site for which they were
created. Any materials provided prior to full appointment are for review purposes only and may not be
relied upon for construction, pricing, procurement or manufacture.
10.3 You shall not reproduce, adapt, reuse, sell, share or apply the designs or materials to any other project
or site without our prior written consent. You shall not copy, issue to third parties or use the materials
to obtain alternative quotations or to carry out the works without our prior written consent.
10.4 Any unauthorised use of the designs or materials shall entitle us to invoice the full design fee applicable
to the relevant stage or scope of works, regardless of whether we are subsequently appointed to
complete the project, without prejudice to any other rights or remedies.
Section 11. Marketing , Photography And Confidentiality
11.1 You grant us the right to photograph and record the completed works and to use such images and
recordings for portfolio, marketing and promotional purposes across all media, unless expressly agreed
otherwise in writing prior to commencement.
11.2 We will take reasonable steps to avoid identifying personal or sensitive information in any published
material.
11.3 Any marketing or publication ( through all digital and printed medium) by third parties including the
main contractor that references our work requires our prior written consent.
Section 12. Your Statutory Rights As A Consumer
12.1 As a residential consumer client, you have statutory rights under the Consumer Rights Act 2015. Under
that Act, services must be performed with reasonable care and skill, within a reasonable time (where
no time is fixed), and at a reasonable price (where no price is fixed). Nothing in these Terms limits or
excludes those statutory rights.
12.2 If we fail to perform services with reasonable care and skill, you may be entitled to require us to repeat
the relevant services or, where that is not possible, to a price reduction.Stellar&Co- Residential Terms of Business June 2026
12.3 These Terms are intended to be consistent with your statutory rights. To the extent that any provision
of these Terms is inconsistent with your rights under the Consumer Rights Act 2015, your statutory
rights shall prevail.
Section 13. Limitation Of Liability
13.1 Nothing in this Agreement limits or excludes liability for: (a) death or personal injury caused by our
negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability which cannot be excluded or
limited by law, including under the Consumer Rights Act 2015.
13.2 Subject to clause 13.1, our total aggregate liability in respect of any one claim or series of related claims
arising out of or in connection with this Agreement, whether in contract, tort (including negligence),
breach of statutory duty or otherwise, shall be strictly limited to the lower of: (a) the total fees actually
paid by you to us under this Agreement at the date the claim arises; or (b) the level of cover maintained
under our professional indemnity insurance policy at the time of the relevant act or omission giving rise
to the claim. For the avoidance of doubt, our liability shall not be aggregated across multiple invoices,
stages, services or claims beyond this cap.
13.3 We shall not be liable for any indirect, consequential or special loss or damage, including but not limited
to loss of profit, loss of business, loss of opportunity, loss of enjoyment, loss of use, alternative
accommodation costs, delay costs, disruption costs, distress or inconvenience, or any third-party
claims, whether foreseeable or otherwise.
13.4 Any claim must be notified to us in writing as soon as reasonably practicable and in any event within
twelve (12) months of the date on which you became aware, or ought reasonably to have become
aware, of the circumstances giving rise to the claim, save where a longer period is required by law.
Section 14. Client Indemnity
You shall indemnify and hold us harmless from and against all claims, losses, liabilities, damages, costs and
expenses (including reasonable legal and professional fees) arising out of or in connection with: (a) any inaccurate,
incomplete or misleading information, instructions or approvals provided by you; (b) instructions given by you
contrary to our advice or without our approval; (c) the acts, omissions, defaults or negligence of any third-party
contractors, consultants, suppliers or service providers appointed by you; (d) any unauthorised use, reuse,
reproduction or reliance upon our designs, drawings, specifications or materials; and (e) any site conditions,
incidents, delays, defects or losses not caused by our direct negligence.
This indemnity shall apply to the fullest extent permitted by law but shall not apply to the extent that any claim,
loss or liability arises directly from our proven negligence or wilful misconduct. Nothing in this clause shall increase
or extend our liability beyond the limitations set out in clause 13.
Section 15. Force Majeure
We shall not be liable for delays or failures in performance caused by events beyond our reasonable control,
including but not limited to supplier delays, material shortages, transport disruption, strikes, government action,Stellar&Co- Residential Terms of Business June 2026
pandemic or other force majeure events. We will notify you as soon as reasonably practicable of any such event
and its likely duration.
Section 16. Suspension And Termination
16.1 We may suspend or terminate our services immediately in the event of non-payment or material breach
of this Agreement.
16.2 Upon suspension or termination, all fees and costs incurred up to the date of termination shall become
immediately payable, including any non-recoverable third-party costs committed on your behalf.
16.3 Clauses 10 (Intellectual Property), 13 (Limitation of Liability), 14 (Client Indemnity) and 18 (Governing
Law) shall survive termination of this Agreement.
Section 17. Data Protection and Privacy
17.1 Stellar Interiors Ltd is the data controller for personal data processed in connection with this
Agreement. We process your personal data in accordance with UK GDPR and the Data Protection Act
2018.
17.2 We will use your personal data to provide our services, manage our relationship with you, process
payments and comply with our legal obligations. We will not sell your data or share it with third parties
for their own marketing purposes.
17.3 Our full Privacy Policy, which sets out in detail how we collect, use, store and protect your personal data
and your rights under UK GDPR, is available at stellarandco.co.uk. By entering into this Agreement, you
confirm you have read and understood our Privacy Policy.
17.4 You have the right to access, correct, erase, restrict or object to the processing of your personal data.
To exercise these rights, please contact us at contact@stellareditions.co.uk.
Section 18. Complaints And Dispute Resolution
18.1 If you have a complaint about our services, please contact us in the first instance at
contact@stellareditions.co.uk. We will acknowledge your complaint within 5 working days and aim to
resolve it within 28 days.
18.2 If we are unable to resolve your complaint to your satisfaction, you may refer it to an Alternative
Dispute Resolution (ADR) scheme. We are required under the Alternative Dispute Resolution for
Consumer Disputes (Competent Authorities and Information) Regulations 2015 to inform you of this
option. We will advise you of the relevant ADR provider at the time of any unresolved dispute.
18.3 Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief
through the courts.
Section 19. Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of England and Wales. The courts
of England and Wales shall have jurisdiction to settle any dispute or claim arising out of or in connection with thisStellar&Co- Residential Terms of Business June 2026
Agreement, provided that nothing in this clause prevents you as a consumer from bringing proceedings in the
courts of the country in which you are resident if the law of that country grants you the right to do so.
Section 20. Acceptance
By making a payment to us or by signing below, you confirm that you have read, understood and agree to these
Terms of Business.
CLIENT SIGNATURE AND DETAILS
Signature:
Full name:
Address:
Date:
For and on behalf of:
Stellar Interiors Ltd
Trading as Stellar & Co and Stellar Editions
Company No: 07527362 | VAT No: 362823200
Email: contact@stellareditions.co.uk | Website: stellarandco.co.uk
Signature :
Full Name :
Date :
These Terms are to be read alongside our Privacy Policy, available at stellarandco.co.uk.